Return policy

1. Return Eligibility and Periods

1.1 General Return Period

1.2 Special Product Return Periods

• Customized or Personalized Products: Returnable within 15 calendar days of delivery, but only if the product is defective, damaged, or does not match the customization specifications you provided. Returns due to personal preference (e.g., you no longer like the design) are not accepted for customized items.
• Perishable Items: Food, beauty products with short shelf lives, and fresh items may be returned within 7 calendar days of delivery, but only if they are spoiled, expired, or defective upon receipt. We require photos of the item and packaging to process these returns.
• Electronics and Tech Gadgets: Returnable within 30 calendar days of delivery. The product must be in its original, unopened packaging with all accessories (e.g., chargers, manuals) included. Opened or used electronics may be returned only if they are defective.
• Apparel and Footwear: Returnable within 45 calendar days of delivery. Items must be unworn, unwashed, and free of stains, odors, or damage. All tags and original packaging must be intact. Underwear, swimwear, and intimate apparel may be returned only if the hygiene seal is unbroken.
• Final Sale Items: Products marked “Final Sale” on the product page or during checkout are not eligible for return, exchange, or refund. These include clearance items, limited-edition products, and items sold at a discount of 50% or more.

1.3 Product Condition Requirements

• The product must be in its original condition, with no signs of wear, use, or modification.
• All original tags, labels, packaging, accessories (e.g., boxes, bags, instructions, warranties), and free gifts must be included with the return.
• Products damaged due to misuse, neglect, or improper handling by the customer are not eligible for return.
• Items that have been assembled (e.g., furniture, exercise equipment) may be returned only if they are disassembled and repackaged in their original packaging, and all parts are included.

2. Return and Exchange Process

1. Initiate the Return Request: Log in to your drapebd.com account and navigate to “Order History.”
2. Select the order containing the item you wish to return and click “Start Return.”
3. Provide the reason for the return (e.g., defective, wrong size, changed mind) and upload photos of the item (required for defective or damaged products).
4. Choose whether you want a refund, exchange, or store credit.
5. Submit your request. Alternatively, you can send an email to support@drapebd.com with the subject line “Return Request,” including your order number, product details, reason for return, and photos (if applicable).
6. Receive Return Authorization: We will review your return request within 3 business days. If approved, we will send a Return Authorization (RA) number and a prepaid return shipping label to your email address.
7. If your return is not eligible (e.g., the item is a final sale or does not meet condition requirements), we will notify you via email with the reason for denial.
8. Package and Ship the Item: Package the item securely in its original packaging (or a similar sturdy box) to prevent damage during shipping.
9. Write the RA number clearly on the outside of the package (do not cover the shipping label).
10. Attach the prepaid return label to the package and drop it off at the designated shipping carrier location (e.g., UPS store, USPS office) within 14 calendar days of receiving the label.
11. Keep the shipping receipt and tracking number for your records.
12. Product Inspection and Processing: Once we receive your returned item, our quality control team will inspect it within 5 business days to verify it meets the return requirements.
13. If the item is eligible: Refund: We will initiate the refund to your original payment method within 2 business days of inspection. Refunds typically take 3-10 business days to appear in your account (depending on your bank or payment processor).
14. Exchange: We will ship the replacement item to you within 2-3 business days of inspection. You will receive a shipping confirmation email with a tracking number.
15. Store Credit: We will issue a store credit to your account within 1 business day of inspection. The credit will be valid for 12 months and can be used on any future purchase.
16. If the item is not eligible (e.g., damaged by the customer, missing accessories), we will contact you via email to discuss options (e.g., returning the item to you, offering a partial refund).

3. Refund Rules

• Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit card, PayPal, debit card). We do not offer cash refunds unless the original payment was made in cash (for in-store purchases, if applicable).
• Refund Amount: If the return is due to our error (e.g., wrong item, defective product, shipping damage), we will refund the full purchase price plus the original shipping fee.
• If the return is due to customer preference (e.g., wrong size, changed mind), we will refund the full purchase price but not the original shipping fee.
• For large items (e.g., furniture, appliances) returned due to customer preference, a 15% restocking fee may apply (we will notify you of this fee when your return request is approved).

4. Exchange Rules

• Exchanges are available for the same product in a different size, color, or model (subject to availability). If the desired exchange item is out of stock, we will offer you a refund or store credit.
• If the exchange item is more expensive than the original item, you will be required to pay the price difference before we ship the exchange item.
• If the exchange item is less expensive, we will refund the difference to your original payment method or apply it to your store credit (at your choice).
• Shipping fees for exchanges: If the exchange is due to our error, we will cover the shipping fees for both the return and the exchange.
• If the exchange is due to customer preference, we will cover the shipping fee for the exchange item, but you will be responsible for the return shipping fee (unless you use the prepaid label provided, in which case the cost will be deducted from your refund if applicable).

5. Special Circumstances

• Defective or Damaged Products: If you receive a defective, damaged, or malfunctioning product, contact us within 48 hours of delivery. Provide photos/videos of the item and packaging, and we will: Arrange for a free return and exchange.
• Issue a full refund (including shipping fees).
• Offer a partial refund or replacement part without requiring a return (for minor defects).