Shipping policy

drapebd.com is committed to providing fast, reliable, and transparent shipping services to our customers. We partner with leading U.S. shipping carriers to ensure your orders are delivered safely and on time. This policy outlines our shipping scope, processing times, methods, fees, and other important details.

1. Shipping Scope

  • Domestic Shipping: We offer shipping to all 50 U.S. states, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands), and APO/FPO military addresses. Standard, express, and overnight shipping options are available for most locations.
  • International Shipping: Currently, drapebd.com does not offer direct international shipping. However, international customers can use a U.S.-based freight forwarder to receive their orders. We will ship your order to the U.S. address provided by the freight forwarder, and the forwarder will handle the international shipping, customs clearance, and delivery to your final destination. Please note: We are not responsible for customs fees, duties, taxes, or delays caused by the freight forwarder or international customs processes.
  • All returns for international orders must be shipped back to our U.S. warehouse (see Return Policy for details).

2. Order Processing Time

Order processing time refers to the time between when you place your order and when it is shipped from our warehouse. It does not include shipping transit time. Processing times vary based on the type of product and order volume:
  • Standard Products: Processed within 1-3 business days (Monday to Friday, excluding U.S. holidays). Orders placed before 12:00 PM EST on a business day will be prioritized for same-day processing (if inventory is available).
  • Customized/Personalized Products: Processed within 3-7 business days, depending on the complexity of the customization (e.g., engraved jewelry may take longer than printed apparel). We will send you an email with the estimated processing time after you place your order.
  • Pre-Order Products: Processing and shipping times are clearly marked on the product page under “Estimated Shipping Date.” We will ship the product as soon as it is in stock and send a shipping confirmation email to notify you.
  • Peak Seasons: During high-volume shopping periods (e.g., Black Friday, Cyber Monday, Christmas), processing times may be extended to 3-5 business days. We will post a notice on our website homepage to inform customers of extended processing times in advance.

3. Shipping Methods, Transit Times, and Fees

We offer a range of shipping methods to suit your needs, with fees calculated based on the order value, product weight, shipping destination, and selected method. The final shipping fee will be displayed at checkout before you complete your purchase. Below are our standard shipping options for domestic orders:
Shipping Method
Applicable Locations
Estimated Transit Time
Shipping Fee
Standard Shipping (USPS/UPS Ground)
All U.S. states, territories, APO/FPO
5-10 business days
Free for orders over $99; $7.99 for orders under $99
Express Shipping (UPS/FedEx 2-Day)
Contiguous U.S. states
5-10 business days
Free for orders over $99; $7.99 for orders under $99
Overnight Shipping (UPS/FedEx Overnight)
Contiguous U.S. states (orders placed before 1:00 PM EST)
5-10 business days
Free for orders over $99; $7.99 for orders under $99
Remote Area Shipping
Alaska, Hawaii, Puerto Rico, Guam
5-10 business days
Free for orders over $99; $7.99 for orders under $99
Large Item Shipping (Furniture, Appliances)
All U.S. states
5-10 business days
Free for orders over $99; $7.99 for orders under $99
Notes on Shipping Fees: APO/FPO addresses: Shipping fees are the same as standard shipping, but transit times may be extended by 2-4 weeks due to military logistics.Multiple items: Shipping fees are based on the total weight and volume of the order. We may combine items into one shipment to reduce fees.Promotional free shipping: Occasionally, we offer free shipping promotions with different order value thresholds. These promotions will be clearly advertised on our website, and the free shipping will be applied automatically at checkout if your order qualifies.

4. Order Tracking

We provide real-time order tracking so you can monitor the status of your shipment. Here’s how to track your order:
  • Shipping Confirmation Email: Once your order is shipped, we will send an email to your registered email address containing your order number, tracking number, and a link to the carrier’s tracking page.
  • Account Dashboard: Log in to your drapebd.com account, go to “Order History,” select your order, and click “Track Order” to view the latest shipping status.
  • Carrier Website: Visit the shipping carrier’s website (e.g., UPS.com, FedEx.com, USPS.com) and enter your tracking number to view detailed transit information.
Please note that tracking information may take 24-48 hours to update after your order is shipped, as the carrier needs time to scan and process the package. If you do not see tracking updates within 48 hours, contact us at support@drapebd.com.

5. Shipping Exceptions and Notes

  • Delivery Confirmation: For orders with a value of $200 or more, the carrier will require a signature upon delivery to ensure the package is received safely. If you are unable to sign for the package, you can: Authorize the carrier to leave the package at a designated location (e.g., front porch, mailbox) by adding a note to your order during checkout or contacting the carrier directly.
  • Reschedule delivery for a more convenient time through the carrier’s website or customer service.
Address Changes: Please double-check your shipping address before completing your order. If you need to change the address after placing your order, contact us immediately at support@drapebd.com. We can only modify the address if the order has not yet been shipped. If the order has already been shipped, we cannot change the address, and you may need to contact the carrier to redirect the package (fees may apply).
Delivery Delays: While we strive to ensure on-time delivery, delays may occur due to: Force majeure (e.g., severe weather, natural disasters, pandemics).
Carrier errors (e.g., sorting delays, missed deliveries).
Customs holds (for orders to U.S. territories).
Incorrect or incomplete shipping addresses.
Undeliverable Orders: If a package is returned to us as undeliverable (e.g., invalid address, recipient unresponsive), we will contact you within 3 business days to offer the following options: Re-ship the order (you will be responsible for the re-shipping fee).
Issue a full refund (excluding the original shipping fee).
Damaged or Lost Packages: If you receive a damaged package or your package is lost in transit: Damaged packages: Refuse delivery and ask the carrier for a damage report. Contact us within 24 hours with the order number, tracking number, and damage report. We will initiate a claim with the carrier and send a replacement or issue a refund.
Lost packages: Contact us within 5 business days of the estimated delivery date. We will track the package with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

Notes on Shipping Fees: APO/FPO addresses: Shipping fees are the same as standard shipping, but transit times may be extended by 2-4 weeks due to military logistics.Multiple items: Shipping fees are based on the total weight and volume of the order. We may combine items into one shipment to reduce fees.Promotional free shipping: Occasionally, we offer free shipping promotions with different order value thresholds. These promotions will be clearly advertised on our website, and the free shipping will be applied automatically at checkout if your order qualifies.