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At drapebd.com, your satisfaction is our top priority. We understand that questions, concerns, or feedback may arise at any stage of your shopping journey, and we’re here to assist you promptly and professionally. Our customer support team is available to address your needs, and we strive to provide a response within 24 business hours (Monday to Friday, 9:00 AM - 8:00 PM EST; excluding major U.S. holidays).
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Customer Service Email: support@drapebd.com (Ideal for general inquiries, order status updates, return requests, privacy policy questions, product information, and any other non-urgent matters. Please include your order number or registered email address for faster assistance.)
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Phone Support: +31 6 15449489 (Available during our business hours for urgent issues such as payment problems, delivery emergencies, or damaged products. This line is prioritized for time-sensitive concerns to ensure quick resolution.)
Online Contact Form: Visit the “Contact Us” page on our website to fill out a detailed form. Provide your name, contact information, order details (if applicable), and a clear description of your inquiry. We will reply to your submission via your preferred contact method (email or phone) within the stated timeframe.
Live Chat: Access our live chat feature directly on the website (available during business hours) for instant assistance with simple queries like product availability, shipping options, or account issues. Look for the “Chat with Us” icon in the bottom right corner of the screen.
To help us serve you efficiently, please have the following information ready when contacting us: your full name, registered email address, order number (if applicable), and a detailed description of your issue or request. This allows us to quickly locate your account and provide accurate, tailored solutions.
Grote Berg 62F
Eindhoven Noord-Brabant 5611KL
NL
support@drapebd.com
+31 6 15449489